keep your original packaging. . .
"the product isn't bad. but. after about 2 months, the heating feature stopped working. I chatted with Chirp and they agreed to replace it. great. easy peasy. I waited a couple weeks. . . nothing. . . i called them, and i'm responsible for shipping my product back to them prior to them shipping me a replacement. The product is not small. its not light. its not a standard box you can pick up off the shelf at staples or the post office. i gave up. its pretty frustrating."