Frequently Asked Questions

Questions asked more frequently than a five-year-old on a road trip.

Chirp Wheels

Is the Chirp Wheel the same thing as the Plexus Wheel?
Yep, exact same thing. We just changed the name. You can call it whatever you want though... It'll still get rid of your back pain.
How does the Chirp Wheel work?
The Chirp Wheel puts pressure on the muscles surrounding the spine. In doing so, the muscles are stretched and strengthened. The technical term for this is Myofascial Release. Myofascial is a fancy word for muscle, and release is referring to the tension within the muscle.
Which wheel size should I get?
Each size wheel provides a different pressure. The 10" & 12" wheels help to ease into back pain relief without over stretching tight muscles. The 6” Deep Tissue can be a huge help with the stubborn muscles that need extra pressure to release. We always recommend the 3 wheel pack to cover all your bases and get complete back pain relief. Here's a video to see the difference.
What's the difference between a Chirp Wheel and a foam roller?

There are two main differences -- width and pressure.

1. All Chirp Wheels are 5" wide. This width is perfect for putting the pressure where it is needed along the spine and between the shoulder blades. A foam roller just steamrolls the whole area with no real focus. 

2. Chirp Wheels come in 3 sizes (diameters) -- 12" 10" and 6". Due to the size change, the area in contact with the muscles at any given point provides a different amount of pressure. Think wearing high heels in the snow vs. actual snowshoes.

Check out this video to see more.

What's the difference between the Chirp Wheel+ and the Chirp Wheel Sport?

The Chirp Wheel+ has over 20mm of padding along with a spinal canal for your spine to rest. If you're just looking for back pain relief, this is the wheel for you.

The Chirp Wheel Sport has about 6mm of padding and no spinal canal. While it can be used like the Plexus Wheel+ for back pain, it is also very versatile in the sense that it can be used on different parts of the body like a foam roller due to the even surface and higher pressure.

What are they made of?
The Plexus Wheel+ has a rigid core made of and injection molded ABS plastic, wrapped in EVA foam.
What is the weight limit?
Due to the rigid core of the Chirp Wheel, each wheel can hold up to 500lbs.

General

What does a 100% Happy Body Guarantee mean?
If your body isn’t 100% satisfied with the product. Send it back. No questions asked.
How do returns/exchanges work?

You can find all of the information you need on how returns work right here.

If you want to get a return started now, click here.

If you want to exchange, click here.

My order never arrived.
Well, that’s frustrating. Reach out to Support@gochirp.com and we'll take care of you ASAP.
My order arrived damaged.
We’re sorry. We take pride in the quality of our products. Send a picture to support@gochirp.com, and we’ll get you a new product ASAP.