Shipping Policy
OUR SHIPPING POLICY
We’re on a mission to deliver relief fast. That’s why we work hard to get your Chirp gear out the door quickly, so you can start feeling better, sooner.
At Chirp, all orders over $75 ship free via Ground within the contiguous U.S. (lower 48 states; excludes Alaska & Hawaii) — just one more way we bring relief to your doorstep. Shipping rates for orders under $75 will be calculated at checkout and are based on shipping address and the selected shipping method. Once your order is on its way, we’ll send you a tracking number so you can follow your relief in real time
SHIPPING HOLIDAYS
Our carriers do not ship or deliver on major national holidays, so shipping estimates will be calculated starting the following business day. Plan for a slight delay on the following dates in 2025.
- New Year’s Day - January 1, 2025
- Easter Sunday - April 20, 2025
- Memorial Day - May 26, 2025
- Independence Day - July 4, 2025
- Labor Day - September 1, 2025
- Thanksgiving Day - November 27, 2025
- Christmas Eve - December 24, 2025
- Christmas Day - December 25, 2025
- New Year’s Day - January 1, 2026
SHIPPING OPTIONS & RATES
We’ve made every effort to get your orders processed and shipped faster. All “Delivery by” dates are estimates, not guarantees. Shipping services and rates are subject to change without prior notice. Expedited options may not be available in all areas. The following shipping options are available but may be limited by product purchased or your local delivery options. Please note, all international orders will be fulfilled by various carriers depending on your region.
SERVICE LEVEL |
QUALIFICATIONS |
TIMELINE |
|---|---|---|
| Ground | Orders to contiguous U.S. (Free for orders $75 or more) | 2-5 business days |
| 2 Day Shipping | Orders to contiguous U.S. with 2-Day service selected at checkout. | 2-3 business days |
| Ground | Orders to Alaska and Hawaii and other US territories including American Samoa, Micronesia, Guam, Marshall Islands, Northern Mariana Islands, Palau, Puerto Rico, US Virgin Islands | 18-45 business days |
| USPS | Orders to P.O. Boxes | 2-10 business days |
| USPS | Orders to APO and FPO military addresses | 18-45 business days |
Please note: Gochirp.com orders weighing 500 lbs. or greater may be converted from a parcel delivery service to a palletized ‘Less than Truckload’ (LTL) delivery. Customers will be contacted by the LTL carrier to schedule delivery. During peak shipping seasons, the weight threshold may vary based on parcel network constraints.
ALASKA AND HAWAII
Orders may incur an additional shipping charge based on weight or insured value of the package. Promotional shipping (e.g., free shipping) is only applied to orders shipped within the contiguous United States and does not apply to Hawaii or Alaska.
CANADA
Chirp has a partner warehouse within Canada to help our Canadian customers avoid customs/import duties. Our 3PL works with FedEx, Canada Post, and Intelcom to ensure your package is delivered as soon as possible. Shipping charges for orders placed in Canada will be calculated at checkout.
INTERNATIONAL SHIPPING (Excluding Canada)
We contract with OpenBorder, Inc. together with its subsidiaries (referred to as “OpenBorder”) to sell and deliver our products to international consumers.
If your order is shipping to Australia, Austria, Bahrain, Belgium, Bulgaria, Croatia, Cyprus, Czech Republic, Denmark, Egypt, Estonia, Finland, France, Germany, Greece, Hong Kong, Hungary, Iceland, Indonesia, Ireland, Israel, Italy, Japan, Kuwait, Latvia, Lithuania, Luxembourg, Malaysia, Malta, Mexico, Netherlands, New Zealand, Pakistan, Peru, Philippines, Poland, Portugal, Romania, Saudi Arabia, Singapore, Slovakia, Slovenia, South Korea, Spain, Sweden, Thailand, Turkey, United Arab Emirates, United Kingdom where our international shipping is supported by OpenBorder, additional terms and conditions here may apply to you in addition to any relevant terms and conditions imposed in this Terms of Sale. Please note, all international orders do have 1–5 business days for processing. If your country is not listed below, please contact our Customer Experience Team for more information regarding international shipping.
| Continent | Supported Countries | VAT Inclusive, Y/N | Transit Time, Business Days |
|---|---|---|---|
| North America | |||
| Mexico | N | 10–17 | |
| Europe | |||
| Austria | Y | 5–12 | |
| Belgium | Y | 5–12 | |
| Bulgaria | Y | 5–12 | |
| Croatia | Y | 5–12 | |
| Cyprus | Y | 5–12 | |
| Czech Republic | Y | 5–12 | |
| Denmark | Y | 5–12 | |
| Estonia | Y | 5–12 | |
| Finland | Y | 5–12 | |
| France | Y | 5–12 | |
| Germany | Y | 5–12 | |
| Greece | Y | 5–12 | |
| Hungary | Y | 5–12 | |
| Iceland | Y | 5–10 | |
| Ireland | Y | 5–12 | |
| Italy | Y | 5–12 | |
| Latvia | Y | 5–12 | |
| Lithuania | Y | 5–12 | |
| Luxembourg | Y | 5–12 | |
| Malta | Y | 5–12 | |
| Netherlands | Y | 5–12 | |
| Poland | Y | 5–12 | |
| Portugal | Y | 5–12 | |
| Romania | Y | 5–12 | |
| Slovakia | Y | 5–12 | |
| Slovenia | Y | 5–12 | |
| Spain | Y | 5–12 | |
| Sweden | Y | 5–12 | |
| United Kingdom | Y | 5–9 | |
| Oceania | |||
| Australia | N | 7–14 | |
| New Zealand | N | 6–11 | |
| Asia | |||
| Bahrain | N | 5–10 | |
| Hong Kong | N | 5–12 | |
| Indonesia | N | 5–10 | |
| Israel | N | 5–12 | |
| Japan | N | 6–13 | |
| Kuwait | N | 6–13 | |
| Malaysia | N | 5–12 | |
| Pakistan | N | 6–13 | |
| Philippines | N | 5–10 | |
| Saudi Arabia | N | 6–13 | |
| Singapore | N | 6–13 | |
| South Korea | N | 5–10 | |
| Thailand | N | 5–12 | |
| Turkey | N | 5–10 | |
| United Arab Emirates | N | 4–8 | |
| South America | |||
| Peru | N | 8–15 | |
| Africa | |||
| Egypt | N | 6–13 | |
