Return/Exchange Policy

60-day Money Back Guarantee, no questions asked. Not bad, huh? We want you to be completely satisfied with your products and your experience with our company. To ensure your satisfaction, we have made it easy to return product for a refund or exchange products. 

NOTE: We recommend you use our products for at least 30 day, since it takes some time for your body to adapt. If you’re not sure you’re using the Chirp Wheel or any other product correctly, find more info on our blog, or reach out to our customer support center!

Return Procedure

1. Contact our customer support center 24 hours a day at Support@gochirp.com, or call us at 801-691-0503,  Mon–Fri 9am–5pm MST for the Return Address.

2. Return your product, along with the original invoice (place it inside the box) to ensure proper handling. Important: Return postage is the responsibility of the customer and we recommend using delivery confirmation to avoid any delays.

3. Returns must be received in our offices within 60 days from the billing date.

4. All refunds will be processed to the original form of payment within 3 days of receiving the package. Please allow up to 5 days for your financial institutions to process the refund.

 

Exchange Procedure

1. Contact our customer support center 24 hours a day at Support@gochirp.com, or call us at 801-691-0503,  Mon–Fri 9am–5pm MST to discuss our 1 year exchange options.

2. We offer a 1-year exchange program.

3. If you are not completely satisfied with your product(s), you may request that we send another quality product in “exchange” for it with free shipping.

4. All exchanges are final, which includes returning the original product for a financial refund and any products sent in “Exchange”.