Returns
Not feeling it? We got you.
Listen – sometimes relief takes a little time. Try the following to get the relief you are looking for:
Contour
Halo
RPM
Wheels
Holiday 2025 Extended Return Policy
Purchases made between November 6 and December 31 can be returned until January 31, 2026. We want your gift to land just right.
Regular Return Policy
We want to be sure you’re as happy with your Chirp products as we are. Our 30- Day At-Home Trial gives you 30 days to figure out if the Chirp product you bought is a perfect fit. If you’re not satisfied with your purchase, we offer returns for a refund within 30 days of your purchase, provided it is in like-new condition. For products purchased from an authorized dealer or Amazon their return policy applies — please contact them directly for more information.
The Fine Print
- Returns accepted for items in like-new condition.
- Free return shipping if you added “Free Returns + Package Protection” at checkout, or if you’re exchanging for another Chirp product.
- If not, no worries – we’ll send you a discounted return label. Just make sure you use the label we provide through the return portal.
Cannot return:
- Final sale/open-box/refurbished items
- Damaged items
- Opened Halo Pads with torn packaging
- Orders outside the U.S.
Start a Return
Start by clicking below to request a return or exchange. Once we approve it, we’ll email you a return label and you can ship it back. Tip: Keep track of your package’s tracking info. We’re not responsible for any lost packages once they’re in the carrier’s hands. Refunds will be processed within 10-14 business days after we receive your return. It may take 1-2 billing cycles for the refund to show up, depending on your payment method.
Start a Warranty Claim
If you’re experiencing a mechanical issue, contact us here. Choose the best way to communicate with us and we’ll help diagnose the problem and get your warranty claim started.
