Return/Exchange Policy

60-day Money Back Guarantee, no questions asked. Not bad, huh? We want you to be completely satisfied with your products and your experience with our company. To ensure your satisfaction, we have made it easy to return product for a refund or exchange products. 

NOTE: We recommend you use our products for at least 30 day, since it takes some time for your body to adapt. If you’re not sure you’re using the Chirp Wheel or any other product correctly, find more info on our blog, or reach out to our customer support center!

Return Procedure

Though we are sad to see you go, we want to help you with this return!

The Chirp Wheel+ is backed with a 60-day trial. If you are unhappy with your order and want to return it, we will accept it for a refund, if the item is not damaged from negligence. Our Returns Department will inspect each product. If it is returned damaged, we will not process your refund, and Customer Service will notify you.

You will need to return your wheel within 60 calendar days from when your package was delivered to be eligible for return.

If you wish to return your product(s), we will give you a full refund; however, we do not offer free return shipping.
Any original shipping charges will not be refunded unless the return is a result of our error. If you have purchased through Kickstarter or Indiegogo, free return shipping will not be applied.

If you made a purchase with a free add-on product and it is not returned with the wheels, we will charge you full price for the add-on.

We offer free shipping on orders over $99. Again, if you wish to return your product(s), we will give you a full refund; however, we do not offer free return shipping.

Please submit a ticket at support.gochirp.com to start your return request.

 

Exchange Procedure

1. Contact our customer support center 24 hours a day at https://support.gochirp.com, or call us at 801-691-0503,  Mon–Fri 9am–5pm MST to discuss our 1 year exchange options.

2. We offer a 1-year exchange program.

3. If you are not completely satisfied with your product(s), you may request that we send another quality product in “exchange” for it with free shipping.

4. All exchanges are final, which includes returning the original product for a financial refund and any products sent in “Exchange”.