Return/Exchange Policy

60-day Money Back Guarantee, no questions asked. Not bad, huh? We want you to be completely satisfied with your products and your experience with our company. To ensure your satisfaction, we have made it easy to return products for a refund or exchange products. 

 

We recommend you use our products for at least 30 days, since it takes some time for your body to adapt. If you’re not sure you’re using the Chirp Wheel or any other product correctly, find more info on our blog, or reach out to our Customer Happiness Team!

Return Procedure

Though we are sad to see you go, we want to help you with this return!

The Chirp Wheel+ is backed with a 60-day trial. Our 60-day trial starts from when your package is delivered. If you are unhappy with your order and want to return within your trial period, we will accept it for a refund. Our Returns Department inspects each product returned. If it is returned damaged from negligence (i.e. you let your dog use it as a chew toy), we will not process your refund, and our Customer Happiness Team will notify you.

NOTE: Any original shipping charges will not be refunded unless the return is a result of our error. If you have purchased through Kickstarter or Indiegogo, free return shipping will not be applied.

If you made a purchase with a free add-on product and it is not returned with the wheels, we will charge you full price for the add-on.

Please submit a ticket at https://support.gochirp.com/support/tickets/new to start your return request. Here’s what to expect:

1. Once you've submitted a ticket, a Chirp Team Member will review your request.  

2. A return shipping label will be emailed to you within 2 business days. You will need to use the label within 14 days of the date printed on the label before it expires.

3. There will be a $15.00 return shipping fee that will be kept from your refund amount. No exceptions.

4. Once we receive your return, our fulfillment center will inspect it. Product must be returned in like new condition. 

5. Following the product inspection, your refund will be processed accordingly within 3-5 business days.

6. When we process your refund, you will receive a confirmation email. Please contact your bank or financial institution for posting timeframes; it can take up to 10 business days.

Exchange Procedure

1. Contact our customer support center 24 hours a day at https://support.gochirp.com/support/tickets/new, or call us at 801-691-0503,  Mon–Fri 9am–5pm MST.

2. We offer a 1-year exchange program.

3. If you are not completely satisfied with your product(s), you may request that we send another quality product in “exchange” for it with free shipping.

4. All exchanges are final.