Returns

Not Feeling It? We Got You.

Our 30-Day At-Home Trial gives you 30 days to see if your Chirp product is the right fit. Sometimes relief takes a little time, so try a few quick tips before sending it back.

Start Your ReturnTry These Tips First
Chirp Contour in Slate

How returns work

Three Simple Steps

1

Request Your Return

Start a return or exchange through our returns portal.

2

Ship It Back

Once we approve it, we'll email you a return label. Keep your tracking info handy, since we're not responsible for packages lost in transit.

3

Get Your Refund

Refunds are processed within 10–14 business days after we receive your return. It may take 1–2 billing cycles to show up, depending on your payment method.

Start Your Return

Before you return

Quick Fixes by Product

The Contour is too intense
A good stretch can feel a bit intense at first. There are several different settings and roller heads to make it work for your back. To reduce the pressure or heat, use the Soft Tissue Roller and place a blanket or towel between you and the Contour.
The Contour isn't reaching the right spot
Our Product Innovation Team designed the Contour for people up to 250 lbs and 5'0" to 6'5". The Neck and Back Relief Mechanisms are fully adjustable. Try using the Target setting and adjust the mechanisms to where they feel best.
My Contour seems to have mechanical issues
All Chirp products come with a 1-year limited warranty for any manufacturing defects. If something goes wrong, we'll repair or replace it. Just reach out to us and we'll help you diagnose the problem and start a warranty claim.

Return policy

30-Day At-Home Trial

We want you to be as happy with your Chirp products as we are. If you're not satisfied with your purchase, we offer returns for a refund within 30 days of purchase, as long as the item is in like-new condition.

Bought from an authorized dealer or Amazon? Their return policy applies, so please contact them directly.

The fine print

  • Returns accepted for items in like-new condition.
  • Free return shipping if you added "Free Returns + Package Protection" at checkout, or if you're exchanging for another Chirp product.
  • Otherwise, we'll send you a discounted return label. Just be sure to use the label from our returns portal.

We can't accept returns for:

  • Final sale, open-box or refurbished items
  • Damaged items
  • Opened Halo Pads with torn packaging
  • Orders outside the U.S.

Something Not Working Right?

If you're having a mechanical issue, every Chirp product comes with a 1-year limited warranty. Reach out and we'll help diagnose the problem and get your claim started.

Start a Warranty Claim