What is Chirp’s Canada Return Policy?

Hey there! We want you to be over-the-moon thrilled with your purchase, but we understand that sometimes things don't go as planned. With our 30-Day Feel Good Guarantee - if you’re not satisfied with your GoChirp.com purchase, simply return the product with its included accessories & packaging along with the original receipt in accordance with this Return Policy.

30-day Feel Good Guarantee (Please note, Chirp does not cover shipping costs for returns)

Products purchased directly from Chirp may be returned within 30 days of the date of receipt of goods for a refund. Returns after this period will NOT be accepted. 

If you would like to initiate a return, please follow the instructions outlined below under ‘How do I initiate a return?’ Product must be returned with all original packaging & accessories and be in the same condition as when it was received. Upon receipt of the qualifying product, Chirp will issue a refund via the original form of payment. All orders are subject to the additional terms outlined below.

Return Policy

For returns, please note the following:

• Return address will be provided by our Customer Experience Team during the return process.
• Items marked final sale, refurbished or “open box” products cannot be returned or exchanged.
• Products & packaging must be returned in like-new or unused condition.
• Products damaged by misuse will not be returned or exchanged.
• Products can be returned only in the country or region in which they were originally purchased.
• Chirp branded products purchased through other retailers must be returned directly to them in accordance with their respective returns & refunds policy.
• We do not currently accept returns of in-store purchases online.
• Chirp is not responsible for items lost or damaged during shipping.

All returns are subject to validation & approval at Chirp’s discretion. 

If there is a discrepancy between the return policy & procedures printed on the original packing slip & the information provided above, the information provided above governs the return of your www.GoChirp.com purchase.

How do I initiate a return?

If you purchased from GoChirp.com within Canada, initiate your return via our online portal, here.

If you are experiencing any issues with the online portal or placed your order on GoChirp.com outside of the USA, please contact our Customer Experience Team here or via our chat service. 

To initiate the return, please provide the following information:

• Order number, located on your confirmation email
• Email and/or first and last name associated with your purchase
• Device model, if applicable
• Serial number, if applicable
• Reason you'd like to return your product(s)

The returns process after initiation:

After your request has been authorized, you will receive your return authorization document & return shipping label. All returns must include the return authorization document inside the return package. We do not cover or reimburse the shipping cost for the return. We recommend that you hold onto your tracking information, as we are not responsible for lost packages by the carrier.

Once the return is marked as delivered, please allow 5-7 business days for your return to be processed. Additional delays may occur during peak operations. You will receive an email confirmation when your return is processed.

After we issue the refund, please allow up to 10 business days for it to reflect in your original method of payment. Refunds for returns apply to the purchase price of the item(s) only. Only authorized returns will be processed.

Please Note: Chirp products purchased at an authorized retailer must be returned to the original point of sale.

How are refunds credited?

If the product is returned in accordance with this Return Policy, Chirp will credit your original form of payment you used to make the original purchase and any applicable taxes (excluding shipping and handling charges unless otherwise specified).

What if my product arrived incorrect or damaged?

If you received an incorrect or damaged item, please contact our Customer Experience Team at CustomerService@GoChirp.com with your order number and description of the incorrect or damaged order.